Onsite Team Session:
Team retention and high team turnover will have a huge impact on your business and are one of the major disruptors to an agency’s overall profitability. Recruiting and training are expensive, and the brand damage caused by individual team members can have a devastating effect. As an industry, we are too quick to ‘repair by replacement’, rather than ‘understand and tune’ what we already have.
It doesn’t make sense to throw out what we have already invested, in both time and money, without looking for a cost-effective way to capitalise on that investment.
We can show you the pathway to identify and build upon the innate skills that your team already have but neither themselves nor you are probably aware of.
In a Team Session we work with you and the team to give you a clear understanding of every team members innate talent and how they can best leverage that talent to be more productive, happier and increase success rates.
So how does it work?
Prior to the Team Session each team member will complete a Contribution Compass Profile. The Profile Assessment is conducted online, and they will answer a series of questions about themselves in general and some more specific to real estate. We will then tabulate the results and produce their Contribution Compass Report which is then sent to the Principal for forwarding to individual team members prior to our visit.
The Team Session comprises a morning session involving the entire team and an afternoon session with the Principal and/or Management Team.
In the morning session, we debrief the team and look individually at each team member's profile type and their strengths and challenges. It is important that if there are two or three of the team who are the same profile type that we explain what makes each one different in their own individual way. We do this by comparing each individual's graph and data and detailing the reasons why they are different. When the team first read their Profile Report their first reaction is often to ‘self-diagnose’ from the contents and start jumping to conclusions. The group debrief enables them the time to have their profile explained to them in detail with some very important distinctions discussed, enabling both themselves and their peers to have a clear understanding on what they bring to the team.
We work through each of the team’s profiles including the Principal and Management Team with the end result being:
- A clear understanding of their profile and the value and natural skill set that they bring to the team
- An appreciation of the elements that other team members and management also bring to the team
- An understanding of why they love to do some tasks but resist others and how to best manage themselves to get tasks completed
- How to best work in ‘flow’ to be happier, more productive and ultimately more successful in their role
In the final part of the morning session, we teach the team how to recognise the energy type of their prospective clients and customers. This empowers the sales and property management teams to increase their listing and sales success rates with both sellers and landlords as well as enabling better communication and information flow.
In the afternoon session, we work with the Principal and/or Management Team to provide a clear pathway on how to best communicate with and leverage, the innate talent that each team member brings to the business.
We advise on how to deal with and solve any blockages to progress that the Management Team may be experiencing with individuals or the team as a whole. We also teach how to best communicate with each team member and identify the areas and tasks where you will encounter the most resistance as well as advising on how to conduct one-on-one team interviews.
The resultant outcome of the Team Session is:
- A quantum improvement in the respect and value that each of the team have for each other
- An increase in dollar productive time as the team now understand their strengths and how to leverage them
- Improved cohesion between the Principal and Team via better communication and individual team member management
- Higher levels of success at sales and property management presentations as the team are more confident and working in their flow
- Some re-allocation of tasks to get the most out of each of the team’s innate talent
Onsite Team Session Program
8:00am – 9:00am - Meet with the Principal and/or Management Team. Overview of the day and establish expectations and outcomes.
9:00am – 12:00pm - Team Debrief Session
The debrief will provide the team with an overview of how “Profiling” works and the eight different profile types. Each team member will have completed their profile and will bring it to the session. We will provide an overview of each individual’s results and show them how they can best leverage their profiles.
This is a great team building exercise and participants often have a new-found respect for each other (and the management team) as well as a clearer understanding of why they “do what they do”. Please see below the breakdown of this session.
9:00am – 9:30am - Overview of Contribution Compass Profiling and the Agent Dynamics Ecosystem
9:30am – 10:00am - Explanation of the four frequencies and the eight different Profile types
10:00am – 10:15am - Break
10:15am – 12:00pm - Debrief on the individual's results, highlighting the strengths and challenges of the profile types and how to best leverage them. Develop a plan to manage working ‘in and out of flow’. Discuss how to better connect with different client types using your profile. Identify any blockages to flow and establish how to clear them. Question and answer session.
12:00pm – 1:00pm - Working Luncheon
1:00pm – 4:30pm – Principal and/or Management Team Strategy Session
Working with the Principal and/or Management Team planning and strategising the most effective way to leverage each team member's profile type to maximise performance, improve communication and consolidate team culture. We will advise on the most appropriate roles and functions for each team member and the best method of communication and management. If required, we will also allocate time for 'one on ones' with individual team members to help them leverage their profiles and deal with any challenges.
Our fee includes all Contribution Compass Profiles for your entire team. We are responsible for our own travel and accommodation expenses and require you to provide the venue for the training.
Your team will complete their Profiles no later than 5 days prior to the Onsite Team Session and their reports will be returned to you 24 hours prior to our arrival.
Once you complete your day with us, you become our VIP clients. This means that you receive VIP pricing for all future profile and debriefs and other Agent Dynamics services.
Online Team Session:
The Online Team Session enables business owners and teams to experience a compressed Team Session delivered live to your office boardroom via a secure Zoom Meeting Room. It saves you valuable "dollar productive time" and minimises disruption to your team's normal working day. We record the entire session, providing you with a resource to facilitate future training and team development.
The Online Team Session is delivered over a 3-hour period and is broken into two sessions separated by a 15-minute break to enable team members to check messages etc.
In the first session we work with the team providing an overview of Contribution Compass profiling and explain the four frequencies and the eight different profile types. We discuss the strengths and challenges of each of the energies so that the team understand and know how to better communicate and interact with each other. We utilise graphics to work through each individuals’ results explaining their strengths, challenges and innate traits with input from the rest of the team.
Later in the session we teach the team how to identify the energy types of prospective clients and customers to better communicate, increase opportunities for success and boost profits.
Phase Two is a 2-hour Principal Strategy Session facilitated in an afternoon session. It provides business owners with the opportunity to plan and establish a strategy to leverage each team members profile type, maximise their performance and boost communication.
Our clients have found this invaluable when incorporating it into their growth strategy, particularly in the area of recruitment and future-role allocation. The content of the afternoon session with the Principal and/or Management Team is not restricted to team issues and we can advise and assist with any area of your business. Our wide client base and experience allows us to respond to all aspects of Agency Practice and provide advice on what is working and not working in successful Agencies.